Policy
2.5-Year Warranty
Every new product sold by PLC Exchange includes a free 30-month warranty — backed directly by us, not the manufacturer.
File a Warranty ClaimHow to File a Warranty Claim
Email [email protected] with your order number, item details, and a description of the issue.
We'll provide return instructions. Ship the product to our Charlotte, NC address with your RMA/order number on the outside of the package.
We inspect the product within 5–10 business days of receipt and communicate the outcome: replacement, refund, or denial with explanation.
Claim Outcomes
Warranty Replacement
PLC Exchange will replace the product with a similar make/model of equal or lesser value, agreed upon by both parties. If no suitable replacement is available or the customer does not approve, a Warranty Return is issued instead.
Replacement ships within 1–2 business days of approval. Delivery typically within 5 business days.
Warranty Return / Refund
The full original purchase price of the item (less shipping) is refunded to the customer's original payment method.
Refund issued within 5 business days of approval.
Warranty Denied
A detailed explanation will be provided. Common causes: damage unrelated to product quality or performance, accidental or intentional damage, or use outside design specifications.
Coverage Details
What Is Covered
All products sold by PLC Exchange that are not marked as "Refurbished" or "Used" include a free 2.5-year (30-month) warranty against manufacturing defects.
The warranty period begins on the confirmed delivery date, or three business days after the order date if no delivery confirmation is available.
What Is Not Covered
Warranty does not cover damage due to:
- Improper installation, use, or electrification
- Use outside of design specifications
- Accidental or intentional damage
- Damage during storage or transport
- Flood, fire, or force majeure events
Proof of Purchase Required
Warranty claims cannot be processed without valid proof of purchase — either the original order receipt provided by email or a paper copy shipped with the original delivery.
Liability Limitations
Warranty does not cover any damages to customer personnel or equipment, loss of profit, loss of time, or any other consequential damages resulting from defective or poorly performing products.
For full details, review our Terms and Conditions.
Warranty Return Address
PLC ExchangeRMA ORDER # {YOUR ORDER #}
6816 April Lane
Charlotte, NC 28215
United States