Terms and Conditions

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

1. Product Warranty and Return Policy

Product Warranty and Returns are governed by their own respective policies and should be reviewed before purchase. In summary, one-year warranties are provided on all products purchased. Warranties are provided through PLC Exchange directly and not through any brand manufacturer or distributor. All purchased products are covered by our standard 30-day return policy. See individual Warranty and Return policies for more details. International purchases are final and returns are not accepted. International warranty claims are handled on a case by case basis and will be addresses individually. We do not guarantee warranty on international purchases. Please see our Warranty Policy for full details.

2. Shipping Policy

Please read and understand our shipping policy. All domestic shipments are free of charge by UPS Ground unless a paid option is selected at checkout (UPS Next Day Air, etc.). International shipment costs are calculated at the time of checkout. If you are purchasing multiple items (domestic or international), you can Contact Us for more accurate shipping rates.

Contact Us if you are purchasing any expedited shipping service (UPS Next Day Air) and require SAME DAY shipping. If you do not contact us, or you do not hear back from us before the cutoff times listed below, you can assume your order will ship the following business day via the selected service at checkout.

Shipping cutoff times are ~4 PM EST; orders are delivered to UPS by 6 PM EST Monday-Friday excluding holidays. Orders may be processed on the weekends, but will not be shipped until the next available business day.

3. International Shipments & Additional VAT/Tax/Tariffs Charged by Importing Country / Territory / Etc.

If you are purchasing items with a destination OUTSIDE of the United States (i.e. an International purchase), you may be subject to additional VAT or other tax/tariffs from the importing country/destination. PLC Exchange does not quote, estimate or pay these additional fees and are completely separate from the order total at checkout. These charges are ADDITIONAL to the price at checkout and are the full responsibility of the customer to pay and/or arrange payment. Payment is generally arranged through the shipping company and should be monitored closely by the customer via shipping tracking number. Orders/Items that are not claimed due to non-payment of fees/duties/etc. will not be refunded until the items arrive undamaged back to PLC Exchange. Upon return to PLC Exchange, PLC Exchange will refund the purchase price LESS any additional charges made by the shipping company / US Customs / Duties / Import Tariffs / etc. PLC Exchange does not pay any custom fees, duties, tax, VAT or tariffs for any customer for any order. Payment of ALL VAT / Tax / Duty / Tariffs will be through the shipping company and is the full responsibility of the customer. Products are shipped with a declared value of the total purchase price. This is not negotiable.

Additionally, we are not able to generate or procure a Certificate of Origin (COO) or other North American Free Trade Agreement (NAFTA) related document that may exempt you otherwise from Import VAT/Tax/Tariffs.

4. Purchases via Request a Quote or Custom Request Orders

This section covers orders arranged through private communication or through our Request a Quote service. Payment will be made via our online store just like any other purchase. A custom order invoice will be created and sent with a link for payment. All purchased products are covered by our one-year warranty. We do not accept returns of custom purchased products without prior written consent from PLC Exchange. In general, all custom order sales are final. Please review our Return Policy for information related to custom quotes and returns.

5. Delivery Times

Delivery times are given as best estimates as provided by suppliers and/or shipping services. Delivery times are not binding obligations. PLC Exchange works continuously to meet and exceed customer delivery expectations. In the event of a delay, the customer will be notified via email associated with the order, and discussion can be had on additional options including but not limited to: alternative product sources, upgraded shipping options, etc.

International customers may experience longer shipping times due to customs clearances, tax/tariff/VAT payment delays, or other issues.

6. Order Processing

Orders are processed Monday-Friday in the order they are received. Orders may take up to 1 business day to process. Please Contact Us with any time sensitive orders for accurate process and shipping times. See our Shipping Policy for related information.

7. Product Performance

PLC Exchange sells all products “as-is” and provides no guarantee or warranty on product performance. PLC Exchange does not provide any reimbursement related to customer losses or damages due to failed or failing products, under-performing products, or any other combination of events that can lead to monetary damages, loss of time, loss of product, or any other combination of loss or damages.

8. Additional Terms and Conditions

Except as represented in this agreement, all products purchased are provided “AS IS”. Other than as provided in this agreement, PLC Exchange makes no other warranties, express or implied, and hereby disclaims all implied warranties, including any warranty of merchantability and warranty of fitness for a particular purpose.

PLC Exchange does not financially protect, warrant, or provide coverage for any loss or damage associated with the purchase or use of any product or services from PLC Exchange. Loss or damage is defined as any damage or destruction caused to property of, or otherwise suffered by, the customer (including any loss of profits or loss of use resulting from such damage or destruction) and any other loss, direct or indirect, charge, cost, expense, liability or increased liability howsoever arising suffered or incurred by the customer.

PLC EXCHANGE IS NOT AN AUTHORIZED BRAND DISTRIBUTOR. WARRANTY MAY BE PROVIDED THROUGH PLC EXCHANGE DIRECTLY IF OFFERED PER THESE TERMS & CONDITIONS. All product names, trademarks, brands and logos used on this site are property of their respective owners.

Products purchased on this website may have older date codes or be an older series than those available direct from factory or other dealers, suppliers, or wholesalers. By purchasing any product from PLC EXCHANGE, you acknowledge that you agree to void all original manufacturer’s warranty and/or other offers and services provided by that manufacturer, distributor or supplier. PLC Exchange makes no representation to any proprietary, licensed or trademarked firmware or software that may be installed or required to operate any of the products sold on this website. PLC Exchange makes no representations as to your ability or right to download or otherwise obtain firmware or software for the products purchased from this website. PLC Exchange makes no representations as to your right to install any such firmware or software on the products purchased from this website. PLC Exchange will not obtain or supply firmware or software on your behalf. By purchasing items from PLC Exchange, you agree to comply with the terms and conditions of any End-User License Agreement (EULA) or similar document specific for each item purchased or obtained form PLC Exchange. PLC Exchange does not sell, transfer, rent, modify or distribute any firmware or software on this website. By agreeing to these terms and conditions, you forfeit all claims that PLC Exchange has deliberately mislead or otherwise deceived you into thinking PLC Exchange is affiliated with any brand, distributor, wholesale or manufacturer.

In-Stock BOT V2 Terms of Service

PLC Exchange offers our text messaging service AS-IS and makes no claim to provide 100% error-free notifications. Websites may at times limit or completely deny our apps ability to retrieve inventory or product status. If this is detected at bot launch, we will refund your purchase price. If a service blockage happens post launch (direct block, back-end updates, etc.) we will not be able to identify such event.

PLC Exchange does not financially protect, warrant, or provide coverage for any loss or damage associated with the use of In-Stock BOT V2 or any of its related services. PLC Exchange does not financially protect, warrant, or provide coverage for any additional carrier charges or other charges incurred by the customer by using our service by parties other than PLC Exchange.

Text message carrier rates may apply. See your carrier or provider for more details. PLC Exchange makes no further purchases or charges after the initial product payment. We do not guarantee a specific number of text messages that will be sent to a specific phone number as different carriers have different limitations.

PLC Exchange does not sell or share any customer information, customer phone number, product information, or any other distinguishing information related to In-Stock BOT V2 orders or parameters.

In-Stock BOT V2 should not be used for life-threatening or life-saving information or products. We do not guarantee product notifications.

Any changes to product URL, Phone Number, or additional Information will require the purchase of a new In-Stock BOT V2 instance.

Money back guarantee requires proof that the product watched went back in stock and a notification was not provided by In-Stock bot service. We do not cover missed notifications due to carrier blockage or other carrier technical issues.