Any product purchased from PLC Exchange is covered by our 30 day worry-free return period beginning the day the product is delivered via delivery confirmation by the method of shipment (UPS, FedEx, etc) or the third business day from the original order (if delivery confirmation is not available), whichever comes first. Items sold as new/factory new/factory sealed/etc. that contain a paper, tape or other type of seal, must be returned unopened in its original sealed condition or a 30% restocking fee will be deducted from the original purchase price. Shipping charges (if applicable) are final and non refundable.
At any point in time during this return period, the customer can return the product for any reason in its original purchased condition*. To return any product, you must send an email to support@plcexchange.net with your order number and item reason for return. An RMA number will be assigned to you to include on your return package address. Once an RMA number is provided, the customer will send the item back to the address provided below. The customer is responsible for all shipping costs associated with returning the product back to PLC Exchange. Returns will not be accepted without a valid RMA number.
*Purchased items via Custom Quote/Requested Quote/Special arrangement using our “Request a Quote” service, email request, or other verbal or written request, you are subject to an amended return policy. Items purchased by the above methods of purchase must have written consent by a PLC Exchange authorized employee before a return can be approved. Items purchased via the above methods are covered by our 1-year warranty; please see our warranty information for more details. Terms and Conditions Apply
Return Address:
CONTACT US FOR RETURN ADDRESS
Return Conditions Continued:
Upon the return of the item, a full inspection will be made by PLC Exchange staff to confirm the quality and state of the item. If it is determined that the item was electrically or physically damaged due to misuse, improper installation, improper handling & care, or any other subject negligence, a value will be associated with loss and deducted from the total return amount.
Returns will not be approved for any product deemed electrically damaged due to improper installation or electrification.
If the returned item was purchased as “FACTORY SEALED”, “UNOPENED BOX”, or any other condition where breaking a tape or paper seal voids or transfers ownership, or if the customer installs any custom or non-factory software or firmware on a returned item, PLC Exchange will impose a 30% restocking fee to cover value loss and will deduct this fee from the final refund amount. This fee will be waived if the product is being returned under warranty for manufacturing or factory defect.
All shipping charges at the time of sale are final and non-refundable.