Any product purchased from PLC Exchange is covered by a 30 day worry-free return period beginning the day the product is delivered via delivery confirmation by the method of shipment (USPS, UPS, FedEx, etc) or 30 days after the third business day from the original order if delivery confirmation is not available, whichever comes first.
We do not accept international returns at this time. All shipping charges are final.
At any point in time during this return period, you may return the product for any reason. To return any product, you must send an email to email@example.com with your order number and item reason for return. An RMA number will be assigned to you to include on your return package address. Once an RMA number is provided, the customer will send the item back to the address provided below. The customer is responsible for all shipping costs associated with returning the product back to PLC Exchange. Returns will not be accepted without a valid RMA number.
If you purchased items via Custom Quote/Requested Quote/Special arrangement by PLC Exchange using our “Request a Quote” service, either verbal or written, you are subject to an amended return policy. Items purchased by custom quote/requested quote/special arrangement or any other method of purchase outside of our standard store must have written consent by PLC Exchange owners or authorized employees before return will be approved. Any returns made by means of Custom quotes/Requested Quotes/Special arrangement will not be honored by PLC Exchange under this policy unless there is a written consent between all parties. Items purchased via Custom Quote/Requested Quote/Special arrangement by PLC Exchange are still covered by our 1-year warranty; please see our warranty information for more details.
PLC Exchange / Returns
4325 E W T Harris Blvd #44481
Charlotte, NC 28215
Upon the return of the item, a full inspection will be made by PLC Exchange staff to confirm the quality and state of the item. If it is determined that the item was electrically or physically damaged due to misuse, improper installation, improper handling & care, or any other subject negligence, a value will be associated with loss and deducted from the total return amount.
Returns will not be approved for any product deemed electrically damaged due to improper installation or electrification.
If the returned item was purchased as “FACTORY SEALED”, “UNOPENED BOX”, or any other condition where breaking a tape or paper seal voids or transfers ownership, or if the customer installs any custom or non-factory software or firmware on a returned item, PLC Exchange will impose a 30% restocking fee to cover value loss and will deduct this fee from the final refund amount. This fee will be waived if the product is being returned under warranty for manufacturing or factory defect.