Policy
Returns & RMA
PLC Exchange stands behind every product we supply. If something doesn't meet expectations, here's exactly how to make it right.
Request an RMAHow the RMA Process Works
Email [email protected] with your order number and reason for return. We'll review eligibility.
Once approved, we'll issue an RMA number valid for 14 days. Write it clearly on the outside of the return package.
Ship prepaid to our Charlotte, NC address. We'll inspect the item and process your refund or credit.
Full Policy Details
30-Day Return Period
Returns are accepted within 30 days of delivery as confirmed by the carrier. If carrier confirmation is unavailable, the return window begins on the third business day after the order date.
Products must be returned in the same condition and packaging as originally shipped.
Return Authorization (RMA)
All returns require a valid RMA number issued before shipment. Returns received without a valid RMA may be refused and returned at the sender's expense.
RMA numbers are valid for 14 days from issuance and must be marked on the outside of the package.
Restocking Fee
Items must be returned unopened and in original packaging. If packaging has been opened or any seal broken, a 30% restocking fee will be applied to the original purchase price.
The restocking fee is waived for returns approved under warranty for a verified manufacturing defect.
Inspection & Conditions
All returns are inspected upon receipt. Returns may be denied or subject to value deductions if a product shows electrical damage, physical damage, misuse, improper installation, or has been installed, energized, or programmed.
All original components, accessories, and packaging must be included.
Shipping Charges
All outbound shipping charges are final and non-refundable.
The customer is responsible for return shipping costs unless the return has been approved under warranty for a verified manufacturing defect. Returns shipped freight collect or COD will not be accepted.
Special & Quoted Orders
Items purchased via custom quote, special arrangement, or written agreement may have amended return conditions and require written approval from a PLC Exchange representative prior to RMA issuance.
These purchases remain covered under our warranty policy.
Return Address
PLC ExchangeRMA # {YOUR RMA NUMBER}
6816 April Lane
Charlotte, NC 28215
United States
Ready to start a return or have a question about your order?
Start an RMA Request Or contact us another way →